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30-Day Window
POLICY: Most items are eligible for a return or exchange within 30 days of delivery or pickup.
Returns & Exchanges
Returns & Exchanges
Simple, transparent, and hassle-free. Check eligibility in seconds, then choose the easiest way to return or exchange.
Unopened & Unused
POLICY: Items must be unused, uninstalled, and in original packaging. Opened/installed flooring or tiles aren’t returnable.
Tiles & Stone
POLICY: Unopened full boxes only, within 30 days. In-store return required (no parcel shipping for tiles/stone).
Exchanges & Credit
POLICY: You may choose an exchange or a store credit. Refunds go to the original payment method.
Eligibility Checker
How would you like to return?
In-Store Drop-Off (Fastest)
- Bring eligible items with receipt to our showroom.
- Tiles/stone: in-store only. No courier returns for these heavy/fragile items.
Courier Return (Small Items/Furniture Parts)
- Request a prepaid label or ship with your own carrier (tracked).
- Return shipping is customer-paid unless damaged/defective on arrival.
Large Item Pickup (Furniture)
- We can arrange a pickup for eligible furniture.
- Pickup fees apply based on distance/size (POLICY: “minimal gas fee”; quotes provided before booking).
What to Expect
- Start a return/exchange (online or in-store).
- Inspect item condition & packaging.
- Process refund to original payment or issue store credit.
Refund timing: typically 3–5 business days after we receive and inspect the item (bank processing times may vary).
Quick Answers
Do you deliver to apartments/condos?
Yes. Please ensure elevator/doorway clearance and book the elevator if required. Additional handling fees may apply for stairs or special access.
Can I return extra boxes of tiles?
Yes, if they’re unopened full boxes within 30 days. Returns are in-store only for tiles and stone.
Do you offer assembly or installation?
We do not install flooring or tiles. We can assemble furniture we deliver—ask for a quote when booking delivery.
How much is delivery or pickup?
POLICY: We charge a minimal gas fee for delivery/pickups. Many local deliveries are free; out-of-area fees apply. We’ll confirm costs before booking.
Start a Return or Exchange
Need help? Our team will guide you.